Purchases made via our Online
Store whether placed by Telephone, Fax or mail order, are
subject to the UK Distance Selling Regulations.
Under the Consumer Protection (Distance
Selling) Regulations 2000:
You have the right to cancel your
order and receive a full refund for any item or
services, except for certain items such as Computer
Software where the protective seal has been opened, and
perishable items such as fresh flowers.
You may cancel your order by sending
or delivering to us a, fax or e-mail cancellation letter
at any time up to and including seven days (excluding
Saturdays, Sundays and Public Holidays) after the day on
which you receive your purchase. For the purpose of
cancellation our contact details are provided below:
If you exercise your Statutory Right
to Cancel your order, you must return to us at your
expense the item or items that you wish to return.
Information on Distance Selling Regulations
are included in our Order Confirmation E-mails.
Security
Laine's use Secure Socket Layers (SSL 128bit encryption
) for the transfer of Sensitive
Personal information. Depending on your browser type and
settings you may see a Popup box informing you that you are
entering a secure server, and you will notice that http changes to htpps
which denotes a secure server connection.
If using Internet explorer you will see a closed padlock appear on
the bottom browser bar. By double clicking the padlock you can
check the certificate details, issued to www.lainesworld.co.uk
Also at the bottom of our pages there is a clickable button to Geotrust
where you can view our Security Certificate details and Checkpoint to
confirm our location
If using Netscape a broken key will become unbroken.
Once your credit card details are passed, your payment is
authorized and the details are deleted. If you chose to open an
account, your name and address details are held on computer and a
recognition cookie left on your computer. This will save you
having to fill in address details on all future orders. You
have access to your details and these may be altered or
removed by you. Your credit card details are not kept. These
are deleted upon processing of your order. You can elect to
place an order without opening an account. In this event your
Address and Credit card details are deleted upon processing of
your order.
Order Fulfillment
You will receive an instant order acceptance
from our server on placing your order. Within two to three working says,
or a little longer over weekends/Public Holidays you will receive
an order confirmation, informing you of an anticipated dispatch date for
your complete order. Back
Order items will be sent within 28 days at Laine's expense. You
will only pay postage once per order. Certain items are not
available on back order. If this is the case we will inform you of
this fact with your order confirmation, allowing you to cancel the
order. All items on our Internet site are subject to availability,
we reserve the right to change prices listed without notice. EOE
accepted.
Payment Methods
Our online Secure Facility accepts payment
by Visa, Mastercard, Maestro, Solo and PayPal. You may also elect to pay by
cheque. Please only send your cheque after availability has been
confirmed. Goods will be dispatched upon clearance of your cheque.
Please write your order number on the back of the cheque. You may
download order forms from our download site and Fax/Post/Telephone
your order.
Orders can be Mailed/Faxed to
Laine's
60 Commerce St
Insch
Aberdeenshire
AB52 6JB
Tel 01464 820335 Fax
07006 024154
Delivery of Goods
In Stock items are usually dispatched within 48hours. We will take all reasonable steps to deliver agreed back
order items within 28 days. Laine's will not be held liable for
failure to deliver within this time. If we are unable to deliver
within a reasonable time you will be informed by email and offered
the option to cancel the order and given a full refund. If the
customer is unable to accept delivery of goods. An alternative
delivery date may be arranged or a full refund offered.
For UK Mainland your goods should be
delivered within 3 to 5 working days from the date of despatch.
For European Union delivery please allow 8-10
working days from date of despatch.
If we are unable to deliver within these
times. We will inform you immediately to either arrange an
alternative delivery date or to arrange a refund.
Delivery Charges.
Delivery charges are from £3.50
for all UK orders. This covers Postage,
packaging and insurance. Certain heavy items, such as card, paper plastic
baubles, wax and clay will incur addition postage surcharges which will de
displayed at checkout.
UK back order items are sent at our
expense. There is no additional postage charged to the customer for
requesting your order to be split.
We do not Backorder items for
non UK delivery. Your order will be sent when complete.
Delivery charges are set at European Union From
£6 to £18(non paint) £25 (with paint).
Where a variable Postage and packaging rate applies, any charges above that shown on
your automatic confirmation email will be confirmed before processing of your order.
Prices
All prices are as seen and include VAT at the current rate. All Non European Union orders are subject to an administrative surcharge equal to the current UK VAT rate. All
Prices are in Pounds Sterling. Discounting may be applied. E&OE
Privacy / Security.
Laine's conduct many Internet services. Click
here For a full Privacy Statement
For the purpose of our Shopping Facility. Laine's keep your
contact details on our server. These details are not passed on to
third parties. We may at times contact you regarding promotions
etc. If you wish not to receive any mailings simply call/fax or
post a letter to:
Or simply click HERE
and enter your email address
This option will be available on all mailings. Please provide your
e-mail address and select unsubscribe. Your email address will be instantly
removed.
Quality Guarantee
Laine's offer a money-back guarantee on all internet sales. This
covers postage and packaging on damaged or incorrectly supplied
goods.
Complaints
Complaints can be addressed to:
Elaine Paterson
Laine's
60 Commerce St.
Insch
Aberdeenshire
AB52 6JB
or e-mailed to or Faxed to 07006 024154 / Telephoned 01464 820335
Laine's endeavours to respond to all
complaints within five working days. We promise to deal with
complaints Confidentially, and in a fair and effective manner.
The time taken to resolve a complaint will be dependant on the
complexity of the issue, but we will endeavour to ensure that the
consumer is kept informed of the complaints progress.
